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*EARLYMOO20 is valid from 7:00pm Sunday, 9 November to Sunday, 9 November 11:59pm PST 2025. Not available with any other offer or discount. Use code EARLYMOO20 in the Checkout or Shopping Cart. Discount is valid on the Moo Friday Sale collection only. Sale excludes Gift Vouchers, Value Packs & Bundles, Refill Starter Kits and any out-of-stock items. If the offer is not shown in the Cart, conditions have not been met. Discounts cannot be added to orders after they have been placed or outside of the promotion period. Discount Codes cannot be stacked with Gift Vouchers or MooCoin Rewards. Cancellations will not be accepted within the sale period. Should you wish to cancel, we can help facilitate a return upon delivery.
*The Moo Friday Sale 2025 is valid from 12:00am Monday, 10 November to Friday, 14 November 11:59pm PST 2025. Not available with any other offer or discount. Discount applies automatically and no code is required. Discount is valid on the Moo Friday Sale collection only. Sale excludes Gift Vouchers, Value Packs & Bundles, Refill Starter Kits and any out-of-stock items. If the offer is not shown in the Cart, conditions have not been met. Discounts cannot be added to orders after they have been placed or outside of the promotion period. Discount Codes cannot be stacked with Gift Vouchers or MooCoin Rewards. Cancellations will not be accepted within the sale period. Should you wish to cancel, we can help facilitate a return upon delivery.
Our Moo Friday Sale is live from Monday, November 10 - Friday, November 14 (a total of 5 days).
We're offering a 20% discount for Moo Friday! Please keep in mind that there are a couple of exclusions, and this can not be stacked with any other discounts or vouchers.
Sadly, our standard Moothpaste will not return in time for Moo Friday.
As we are currently offering a massive 20% discount for our Moo Friday Sale, this sadly means that we are unable to offer further discounts. Other discounts and vouchers, including MooCoins, Birthday vouchers and welcome offers can’t be used during this time. We recommend keeping these handy, as you will be able to use them for your next purchase.
Our Moo Friday Sale has brought a huge surge in orders, which has led to some delays in dispatch. We sincerely apologise for any inconvenience this may have caused.
Please know that our warehouse team is going above and beyond, working extended hours and weekends to get orders out as quickly as possible. We’ve also hired as many additional staff as our space allows to help keep up with the demand. Your understanding during this busy time means a lot to us.
If tracking is unavailable, it means that your order is still in the pick and pack stage and hasn’t been dispatched. We apologise for the delay and truly appreciate your patience!
Unfortunately, due to the high volume of orders during our sale period, we aren’t able to process order cancellations at this time. Once you receive your order, we’ll be more than happy to arrange a return at our expense.
Unfortunately, due to the high volume of orders during our sale period, we’re unable to accommodate any changes to your order once placed.
Once you receive your order, we’d be more than happy to arrange a return for any items you no longer need, and we’ll take care of the expense for you.
We understand how hand MooCoins are, but unfortunately, they can’t be redeemed in conjunction with our Moo Friday discount.
The good news is that you can still use your MooCoins on your next purchase! If you’d like, we can also reimburse them back onto your MooGoo account so you don’t have to keep track of the code. Just let us know what works best for you!
We sure can! Please contact us as soon as possible via email or phone to arrange an address change. Once finalised, please ignore the address on your shipping confirmation email. Although the old address will still appear in that communication, rest assured that it has been manually changed, and your order will be sent to the correct address you have provided.
We do apologise, your order has been shipped, meaning we are unable to change the address. We recommend requesting redirection through USPS.
We completely understand how frustrating it can be to place an order just before a big event like Moo Friday. We run this sale annually around the same time each year to keep it consistent for our customers.
Unfortunately, we aren’t able to refund the difference, as the sale prices are only available during the promotion period. We truly appreciate your understanding and your support.