Cream Conditioner Refill Starter Kit

- I just wanted to reach out with a review to tell you how much I appreciate your hair and scalp products, they have been a complete game changer! I suffered from severe dandruff and an itchy scalp for years and have tried every product under the sun. I thought your product was just going to be the same but after 3 weeks my hair has never looked or felt better! I have no flakes, no itch and my hair is shiny, healthy and I feel so confident within myself again. Thank you so much! – Chanelle

- I’ve been using your Shampoo and Conditioner for 7 years now, it’s the only thing that keeps my scalp happy, and for my actual hair, it’s far better than any other Shampoo I’ve tried. It only took two washes for all the itchy flakiness to disappear. Also been a big fan of your deodorant for a few years, and now use about 9 or 10 of your products regularly. Also a big fan of your honesty and transparency as a company. Love, love love! – Mesha

- I grabbed the Shampoo and Conditioner and a couple of other products, I was absolutely blown away by how gentle they were. It helped so much with my sensitive scalp. From the moment I pumped them into my hand in the shower, I knew it was a winner for me. I won’t use anything else. Thank you so much! – Nicole 

Aqua (H₂O’s Fancy Name), Simmondsia Chinensis (Jojoba) Seed Oil, Olea Europaea (Olive) Fruit Oil, Cetearyl Alcohol (Plant-Based Emulsifying Wax), Behentrimonium Methosulfate (Canola-Based Detangler), Piroctone Olamine (Olamine Salt), Fragrant Oil - Coconut Reef (Phthalate-Free), Hydrolysed Milk Protein (For Hair Repair).

Because we make our products for our families, we have a strict ingredient philosophy that excludes ingredients like Parabens, Phenoxyethanol and penetration enhancers.

We show all of the ingredients we use in our products on our website, not just the pretty ones. That way you know exactly what's in each one, and can get in touch if you have any more questions.

Please be aware that the ingredients we use in our formulas may be updated occasionally and therefore vary from time to time. Please refer to the ingredient list on the product packaging for the most up-to-date and relevant list of ingredients.

Why do we only make one conditioner?

It may seem odd since conditioners usually seem geared to a specific hair concern like dry, oily, coloured, damaged (need we go on?) etc. But in our opinion, we don’t think it’s needed if you make a good conditioner. If you look closely you might notice that there isn’t much difference in the ingredient listings anyway. It’s kind of like pet food made specifically for indoor pets and outdoor pets (which is actually a thing) – not sure what difference this would make.

I have dry / oily hair. Do you have a conditioner for that?

A conditioner intended for oily hair has a lower concentration of conditioning ingredients than a dry hair conditioner because less hydration is required. But you can achieve much the same result by just varying the amount of conditioner you use.

Is this product made of milk?

We aren’t called MooGoo because our products are made with milk. If you think about it, putting any meaningful amount of fresh milk into a hair care product and then putting it on a shelf in a store for a while would not end well – yuck! We do use ethically and sustainably sourced Milk Protein from a credible Australian supplier in our hair care products because research has found that it helps to protect hair fibres and revitalize hair's natural protective layer.

If you want to know more about the Milk Protein we use, check out the General section on our FAQ page for more detailed information.

'Fragrance' is listed as one of the ingredients in this product. What does this mean?

When we first started making products, we used a blend of essentials oils to give them a lovely fragrance. But many people have severe reactions and allergies to them, even in small amounts. As a result, and because we make products for people with sensitive skin, we took them out of most products.  Instead, we helped to develop a special kind of fragrant oil, whereby each component in it is less than the EU allergy threshold. This is how we can have a pleasant-smelling product without the reactions. The scents we use are proprietary blends from the company we get them from, and we’ve had no reactions since we made the switch. Also, of course, it is free from phthalates, which is the main concern in fragrances.

I can’t seem to get all of the product out of the bottle with the pump? Why is this happening?

When it comes to products with higher viscosity (thicker in nature), it can be harder for them to be dispensed through a pump system when the product is running low. This means that you might not be able to access every last drop with the pump provided. To get your hands on the last bit of product in the bottle after it can no longer be pumped, simply turn the bottle upside down and allow the product to make its way to the top of the bottle with the help of gravity. Now when you unscrew the cap, the product will be there ready for you to use and enjoy as needed. Another trick to getting the last bit of Conditioner out of the bottle is to add a small amount of water and shake together with the remaining product to make it a bit thinner so it can more easily be dispensed through the pump.