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FAQs

  • SHIPPING

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    How much is shipping and when can I expect my parcel if I placed an order today?

    All USA orders under $80 will incur a $6.50 flat rate shipping charge. Orders are dispatched within 1 business day of receiving payment and sent via USPS. You can expect your order to arrive within 1 to 7 working days.

    Canada: We dispatch orders within 24 hours via USPS and it arrives with 5 to 10 days. Shipping charges start with a low rate and increases depending on how heavy the final order is.

    Other Countries: If you are from Australia, USA, Malaysia, Ireland, South Africa or other European countries, we have a local team of passionate MooGoo people with their own website. Please use these websites to order from these countries for the best shipping rates and quickest delivery. Let us know if you have any problems!

    Australia: www.moogoo.com.au

    UK: www.moogooskincare.co.uk

    EU: www.moogooskincare.eu

    Ireland: www.moogoo.ie

    Malaysia: www.moogoo.my

    South Africa: www.moogoo.co.za

    What payment method do you accept?

    Payment can be made via credit card (Mastercard and Visa) or Paypal

    Do MooGoo online orders come with tracking?

    All orders over are tracked and you’ll receive an email with tracking information as soon as it leaves our warehouse.

    What's your Return Policy?

    MooGoo has a 100% customer satisfaction policy. If you are not satisfied with a product(s) you have purchased online, we will happily organise a refund or exchange. Simply contact via phone or email (concernedcow@moogoousa.com) explaining whether you want a refund or exchange for the product(s) and a reason for the return or exchange. From there we can arrange to have the products return to us. This should be done within 60 days of receipt and the product(s) must be substantially unused. When returning goods, please keep proof of return in the event the parcel goes missing in transit.

  • GENERAL

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    Are your products tested on animals?

    The only animals we use for testing are our own bodies. Friends usually test it next. If they like it and ask for more, we keep it. That's how all of our products have been developed.

    Are your products made of milk?

    We aren't called MooGoo because our products are based on milk. Fresh milk in a cream would go off and be smelly. Yuck! We do use Milk Protein in a few of our skin and hair care products, and it's sourced ethically and sustainably from happy and healthy cows raised on a beautiful farm in New Zealand. We use Milk Protein because research has found that it can increase skin elasticity by up to 20%. Skin elasticity ensures lines and wrinkles are minimized after any movement of the skin.

    Can I use MooGoo on a newborn?

    We get this question a lot, and the simple answer is YES! All of the ingredients we use in our products are gentle enough for newborns, but we don’t recommend using our Night Cream or Anti-Ageing products on children. We suggest you always patch test first to check for allergies to any natural ingredients.

    Are ALL product ingredients listed on the packaging?

    YES! Here at MooGoo we take the "No Gimmick" approach very seriously and believe it is important to inform people what they are putting on their skin. "Therapeutic Products" actually have no requirement to list all of their ingredients, but we do it voluntarily. No secrets here...we are as proud of the back of the bottle as we are of the front.

    Where should I store my MooGoo and do your products have an expiry date?

    All MooGoo products have an expiry date noted on the label (generally on the back or at the seal), but should last 24 months if stored under 30 degrees, away from sunlight.

    Are MooGoo products safe for use after the best before date?

    We cannot guarantee the effectiveness of products after this date, however, generally the products maintain integrity well beyond the best before date!

    My product is a different colour/different consistency to the last one. Has the formula changed?

    When working with natural ingredients there can be slight variances from batch to batch that can cause a change in smell, colour and texture. You may also notice changes in colour after having used a product for a couple of weeks. This happens when the top layer of the cream is exposed to air and mixes throughout the cream, resulting in an overall colour change. The product itself is still safe for use.

    Is MooGoo safe to use during pregnancy and while breastfeeding?

    Absolutely! All our products use natural ingredients that are also generally edible. We do recommend performing a patch test for allergies before use.

    Our Eczema & Psoriasis Creams and Oil Cleansing Method do contain Essential Oils which some internet sites do suggest avoiding during pregnancy. However this usually refers to aromatherapy or applying the oil directly to the skin. We only use very small amounts, but of course it is always a personal choice and we recommend to patch test for allergies before use.

    Are your products certified organic?

    Our products are 100% natural, but not all use organic ingredients. Organic certification can be very useful when it comes to unprocessed food to ensure it is free of pesticides and not genetically modified. However, when it comes to skin care, ingredients are usually refined in order to draw out the pure oils and other cosmetic grade ingredients. Impurities and unwanted components are filtered out which means they become free of pesticides. Cosmetic grade ingredients, whether natural, organic or synthetic, need to be delivered with purity standards.

    We have chosen to focus on natural, edible ingredients based on how much they help the skin rather than whether or not they get the tick of approval by organic certifying bodies. Natural is almost always best in our opinion.

    Are your products Vegan?

    We have a lot of vegan products in our range. In some of our formulas, we've chosen to use Milk Protein and Honey in some of the creams, Beeswax in the Lip Balms and whole milk in the Fresh Milk Cleansing Bars. Below is a full list of the MooGoo products that are Vegan-friendly:

    • 3 Vitamins Serum
    • Anti-Bacterial Hand Gel 100ml
    • Cover Up Buttercup SPF 15 Moisturiser
    • Eczema & Psoriasis Cream (AUST L 196 718)
    • Eczema & Psoriasis Cream with Marshmallow (AUST L 196 727)
    • Evening Primrose & Starflower Oil
    • Fresh Cream Deodorant
    • Gentle Exfoliating Powder
    • Milk Wash
    • Mini Moo Bubbly Wash
    • Moothpaste
    • Moothwash
    • Nappy Balm
    • Oil Cleansing Method
    • Rosehip Oil
    • Scalp Cream (AUST L 196 715)
    • Super Vitamin C Serum
    • Tail Swat Body Spray
    • Tamanu Oil
    • Tinted SPF 40 Face Cream
    • SPF 15 Day Cream
    • Moothpaste - Natural Base with Fluoride
    • Moothpaste – Fluoride Free

    Can your products be used on my pet?

    This question was asked so much that we were inspired to create a pet range, Dr Zoo! We've used the same ingredient philosophy as MooGoo but tweaked the formula to suit pets and the PH of their skin. It's gotten the lick of approval from all of our four legged friends!

    How do you treat your cows?

    We don't have cows. We aren't called MooGoo because we "are made of milk", it was just a pet name for our first product which was based on Udder Cream. If you think about it, putting any meaningful amount of milk into a cream and then leaving it on a shelf for 2 years in a non-long-life container would not end well – it would be really smelly! Fresh milk soaps are possible as the fats are made solid, but not possible for creams or shampoos. We do use Milk Protein in some moisturising creams as it helps with skin elasticity, but it's not in our therapeutic products. We source that Milk Protein from dairy co-operatives that are non-GMO, but we don't have our own cows. The only non-vegan ingredients we use is some of our products are Milk Protein, Honey and Beeswax.

    How do you choose your ingredients?

    lot of thought goes into our ingredient choices, but here are a few of the main things we consider:

    1. Use non irritating ingredients. Just because an ingredient is natural doesn't mean it is always gentle. Many essential oils although lovely, can trigger reactions so we don't use too many of these. As well as many synthetic chemicals, there is a long list of natural ingredients we also avoid.
    2. It must be as safe as possible if ingested or absorbed. Everything is a poison if you consume enough of it, even water (that's called Water Toxemia). We choose ingredients that are as edible as possible, using baking soda as the base line for comparison. Most ingredients we use like Aloe, our plant oils, even our preservative system based on Hops are also used in foods.
    3. Effective Ingredients. There's no point having ‘Green Tea' in the ingredients if it just means a tiny bit of green tea as it wouldn't make any difference. Instead we use the concentrated extract. Aloe Vera for example is mostly water. But by using the concentrated extract of Aloe, we can benefit from the full concentration of the good bits of the Aloe plant.

    Why do you use *insert particular ingredient*? I read on the internet that is causes death/cancer/pregnancy/nuclear armageddon etc.

    People usually understand that the internet is not a reference source and if you want to find a website to confirm any opinion from "Was the moon landing faked?" through to "Does Aloe Vera cause cancer?" you could probably find it. What we do to make sure our ingredients are healthy is to look at studies, not random websites that claim everything they don't use themselves is dangerous. You can find most of these studies using http://www.scholar.google.com. But if you're still unsure after reading through these, you can always get in touch. The formulator is not some anonymous person in another country, but right here and passionate about what ingredients we have chosen to be healthiest for everyone.

    Top Tip: Some people investigating ingredients will use an MSDS sheet. This document (Material Safety Data Sheet) is for the bulk handling of a material, not when it's used in a product. So, for Wheat Flour for example, the MSDS will have all sorts of warnings from triggering allergies to respiratory irritation. That doesn't mean avoid bread, it just means wear a face mask when pouring out the flour.

    What is the pH level of your products?

    All of our products (aside from the Soap Cleansing Bars) are balanced to human skin, so 5.5-6.0. The pH of our Soap Cleansing Bars are between 9 - 9.5.

    Where can I find your products in store?

    We're stocked in a number of Pharmacies and Health Food stores across Australia. To find a MooGoo stockist close to you, pop your country and suburb into the following link. You can select the radius that you would like to search as well. Stockist Search

    I need a Material Safety Data Sheet (MSDS) for *inset product*, where can I find this?

    If you require an MSDS, please e-mail concernedcow@moogoousa.com or jump on to our online chat if someone is available. We can send it straight through for you.

    My first order discount code isn't working, why not?

    For the discount code to apply, you do need to ensure you're logged in to an account. It will not recognise the code if you check out as a guest. The discounted price will appear once it has been applied.

    What happened to the 270g pump bottles?

    We work very hard to please our customers, we had been receiving a lot of feedback that people were struggling to get the last 1/3 out of the packaging. For this reason they have been replaced with 200g squeeze tubes. We have started to release our products in hugeee 1L pump bottles which are more cost effective if you go through a lot! At the moment, we they are available in the Mini Moo Bubbly Wash, Milk Wash, Skin Milk, Shampoo and Conditioner. We're hoping to expand this range in the future.

    I want to place an order. How can I do this?

    To place an order, you can follow the below steps :)

    1. Select Shop
    2. Select the Category you're wanting to browse through (E.g. moisturiser, sun safety, oils & serums).
    3. Select the Product you wish to order
    4. Select the size of the product you are wishing to order (this is located above the ‘Add to Pail' button)
    5. Select Add to Milk Pail
    6. Select Proceed to checkout
    7. Enter shipping information
    8. Select Payment Method
    9. Select Place Order
  • ALLERGIES

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    I have extremely sensitive skin, will I react to MooGoo?

    Everybody is different and what works for some will not for others. Some people have allergies to natural ingredients. A good example of this is that people may be allergic to certain fruits, nuts or milk, but never to synthetic products like Cola. This does not mean Cola is better for everybody; it is simply how the immune system works. At MooGoo, we believe for most people, natural products are better. As with all natural products, we do suggest you patch test first to ensure no reactions.

    I'm Lactose intolerant. Are MooGoo products safe for me to use?

    Almost all of our products do not contain milk, except for our Cleansing Bars. We do add Milk Protein to some of our moisturising creams and as it happens to be very good for maintaining skin elasticity and for protecting the hair shaft in our hair care products. The protein is not related to Lactose.

    If you have an allergy to Milk Protein (rather than Lactose) you may want to choose creams without Milk Protein. They include the Eczema & Psoriasis Creams, Soothing MSM Moisturiser and Scalp Cream.

     

    My child has a nut allergy. Do I need to use nut-free skin care products?

    Most allergies to nuts are triggered by nut proteins, not nut oils. But when it comes to allergic reactions many people choose to be extra cautious and avoid anything made with nut oils as well. For that reason we made the Soothing Cream Nut Oil Free to give parents of children with allergies peace of mind.

    I am allergic to oats, what products are safe for use?

    The only product that you may want to avoid is our Fresh Oatmeal Cleansing Bar, we use Oatmeal for the gentle exfoliating properties.

    What is the fragrance you use? Lots of people have allergies to some of the compounds found in Essential Oils, so, a few years ago we began working with a company in Brisbane to supply us with fragrant oils whereby each component was below the EU allergy threshold. These are phthalate free natural fragrance oils.

    I am a coeliac, what products do I need to avoid?

    We haven't had tests done to be classified as 'Gluten Free' however none of our products contain any ingredients that contains gluten so we believe we are gluten free. We always urge everyone to patch test before use to ensure no reaction to any of the natural ingredients is going to occur.

    I have a number of allergies and sensitivities, can I try some samples before I buy?

    Unfortunately it's not possible for us to send out samples to everyone, even though we would love to be able to do so! You can select a sample with your online order, otherwise our stockists receive samples with their deliveries, which they give to customers at their discretion. Stockists may also have testers of certain products in store, so we recommend popping into your local supplier to see if they have what you are after. Keep in mind, we do also have a 100% customer satisfaction policy, so if you do happen to react or are unhappy with the product; you can return your product for a refund or exchange.

    How do I perform a Patch Test?

    Apply a pea-sized amount of product as close as possible to the most affected area and leave for 24 hours. If any sort of irritation occurs, discontinue use immediately. If you do not experience any irritation you may go ahead and use as directed.

  • SKIN PROBLEMS

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    I think I have Eczema. What products will help?

    Eczema can be thought of as an allergy that breaks out on the skin, often starting with small red bumps and spreading with an itch. There is more information on our website under the Skin Problems tab, under “Eczema”. Your doctor will provide information and often prescribe a cortisone based anti-inflammatory cream. This can be very effective at bringing an acute breakout under control, but there are limitations for longer term use as discussed with your health care professional.

    We recommend using a gentle cleanser like our Milk Wash to help keep skin happy and hydrated by not stripping the natural oils which can cause dryness and irritation. Our Eczema & Psoriasis Creams are also anti-inflammatory and has helped allot of people get this condition under control. It can be used as often and for as long as needed. Apply to the affected areas only.

    Our Soothing MSM Moisturiser also great for Eczema as it helps to soothe and re-hydrate the skin. It can be applied on top of the Eczema cream once it has absorbed into the skin. It can also be applied all over the body as a general moisturiser. Once the condition improves, you can use this to maintain healthy skin.

    Are the Eczema & Psoriasis Creams a moisturiser?

    Although the Eczema & Psoriasis Creams have some moisturising oils, it is not specifically a moisturiser. The Eczema & Psoriasis Creams are a topical treatment to be applied to affected areas. As Eczema and Psoriasis are both dry skin conditions, the cream works great in conjunction with a moisturiser. Our Soothing MSM Moisturiser is ideal as it has high concentrations of MSM, a well-known soothing ingredient, great for Eczema.

    I have just purchased a tube of the Eczema and Psoriasis Cream. How long until I see results?

    Everybody is different so results will always vary but you should be seeing an improvement within a few days of use. The cream acts as an anti-inflammatory (Eczema is an inflammation of the skin) as well as controlling Seborrheic Dermatitis. As with all natural products, we suggest you patch test first.

    Can I use the eczema cream on eyelids?

    The Eczema cream can be used on the eye lid, not the eyeball though!

    What products do you recommend for irritable skin?

    We recommend using our Eczema & Psoriasis Creams on affected areas and in conjunction with our Soothing MSM Moisturisers to soothe and moisturise the skin. Apply the Eczema & Psoriasis Cream first and allow it to soak in for 2 minutes. Then apply the Soothing MSM Moisturiser over top and anywhere else you like for some added moisture and TLC. We also recommend using a gentle cleanser like our Milk Wash to help keep skin happy and hydrated by not stripping the natural oils which can cause dryness and irritation.

    I see that you have 2 different Eczema & Psoriasis Creams. What's the difference between them?

    Our yellow label formula is the first Eczema cream that we made. The blue label formula was our follow-up formula and contains a few extra ingredients that we thought would be helpful. With more ingredients comes more of a chance for reaction so we recommend the yellow label for the very sensitive types. Both are equally popular so that's why we keep them both.

    What's the best way to apply the Scalp Cream to the scalp?

    For best results, apply the cream to damp hair. Part the hair in as many places as possible and leave it in overnight. In the morning gently dry brush the hair. You may notice that dry flakes will be removed; this is a good sign as it means a fresh layer of skin has appeared that should be free from irritation. You can then rinse out with a natural shampoo (we think ours is pretty good) to remove any excess. Repeat this until the condition has cleared, most people see results within three days.

    I have flaky skin on areas surrounding the nose, ears and nape of the neck. What is it?

    In most cases this would be Sebborheic Dermatitis. This is usually caused by an over proliferation of a type of yeast on the skin known as Malassezia yeast. This is a normal part of our skin's micro-flora but can break out in oily areas such as the scalp, ears, eyes and face. Our Eczema & Psoriasis Creams were formulated to help with this and can be used in conjunction with our Scalp Cream (to keep the area moisturised).

    My scalp is causing me "big issues". What should I do?

    "Psoriasis of the Scalp" can sometimes be confused with Seborrheic Dermatitis. Seborrheic Dermatitis will cause an itchy or flaky scalp, but can also spread to the hairline, ears, the eyes and eyebrows or along the side of the nose as well as other areas. It is related to Cradle Cap and is a reaction to the Malassezia yeast which is a normal part of the skin's micro-flora. Our Milk Shampoo and Conditioner are natural and do not irritate the scalp, and we include Piroctone Olamine. As these are wash off products, the time that they can remain in contact with the skin to help is limited. If the condition is severe, a cream such as our Scalp Cream can be rubbed onto the affected areas. Please see our "We got mail page" to read of other people's experiences.

    Plaque Psoriasis can be much more difficult to control and there are specialized products that may need a prescription from your doctor.

    I have Keratosis Pilaris, what products will help?

    Many people have found that using our Fresh Milk Cleansing Bars and Skin Milk Udder Cream in conjunction with one another produces the best results. This may be because our Milk Soaps are super-fatted with Cocoa Butter, leaving behind butters and oil which help prevent the plugs of keratin becoming hard. Wash with the Oatmeal Cleansing Bar, to loosen the plugs, followed by a light moisturiser like the Skin Milk Udder Cream.

    I am currently undergoing Chemo / Radiation Therapy, what products are safe for use?

    Our entire range is very gentle, however a number of oncologists across Australia recommend the Skin Milk Udder Cream for chemo and radiation. Its success in clinical environment has led to the registration as a medical device of the MooGoo product. The formulation uses a combination of natural healing oils, Allantoin and Aloe Vera, as well as Milk Protein for Skin Elasticity. It easily penetrates the skin with healing ingredients and is non-greasy.

    We also suggest the Milk Wash as it is a very low-irritant formula based on a combination of coconut and glucose-based cleansers. It is free from harsh chemicals that further dry out the skin and has the same irritation score as water.

    The key products to support the skin while undergoing cancer treatment can be found as a bundle in our Oncology Care Pack.

  • MOISTURISERS

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    What ingredients do you avoid when making a moisturiser?

    There's lots of things you won't find in our creams (or any of our other products) because they were all formulated for family members and close friends. This includes Paraffin and Mineral Oil which derive from petroleum, but are commonly found in commercial moisturisers like Sorbolene. We don't think putting the stuff that goes into our cars on our skin is the healthiest thing we can do.

    We also don't use any synthetic preservatives such as Parabens and Phenoxyethanol, although they're pretty common too, including with a few brands that claim to be natural (you know who you are!). We avoid a lot of other things too, way too many to list here. We also don't use any useless, trendy ingredients like stem cells from Swiss apples or super power jellyfish DNA, just natural, effective ingredients for healthy skin.

    My cream isn't white. Does this mean it has gone bad?

    Since we use natural ingredients in our products, you may sometimes notice a change in colour to your cream, particularly this one. A change in colour is normal and should be expected since we don't use any bleaching agents to keep the cream bright white. Natural ingredients are also often rich in colour and can change the colour of a cream after it's mixed in. Don't be surprised if your cream changes to a light tan or pink colour over time. It's not a bad thing.

    Are your moisturisers made of milk?

    We aren't called MooGoo because our products are based on milk. Fresh milk in a cream would go off and be smelly. Yuck! We do use Milk Protein in a few of our skin care products because it's great for skin elasticity. It's sourced ethically and sustainably from happy and healthy cows raised on a beautiful farm in New Zealand.

    What's the difference between the Skin Milk Udder Cream and the Full Cream Moisturiser?

    Our Skin Milk Udder Cream is a lighter formulation. The Full Cream Moisturiser is similar but has added ingredients to make it richer for those who need a little more hydration, particularly in the winter months or suffer from extremely dry skin. Both can be applied either on the body or face...wherever you need it.

  • SPECIALTY PRODUCTS

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    What products do you recommend for acne or blemish-prone skin?

    We have a few other products that specifically address acne and blemishes. Our Blemish Cleansing Moisturiser was designed to help prevent the external causes of acne and breakouts using healthy ingredients (not bleaches like Benzoyl Peroxide). By using it twice a day, it helps prevent oil from oxidising in the pores, as well as cleansing the skin of the type of bacteria that causes breakouts.

    Our Tamanu Oil is a lush oil that helps reduce redness and irritation that is common when dealing with acne or blemishes. It's best applied after washing, but before moisturising. While it might seem counterintuitive to use oil on blemishes, adding oils to the skin actually helps the skin to stop overproducing its own oil, which is one of the main causes for blemishes.

    We also recommend our Oil Cleansing Method. Cleansing with oil also sounds counterintuitive but oil dissolves oil, especially hardened oil trapped deep in the pores. This gentle cleanser doesn't strip the skin of its natural oils, which also helps the skin to stop overproducing its own oil.

    And finally, for those looking to exfoliate, we created our Gentle Exfoliating Powder, a gentle, non-abrasive facial exfoliant designed to keep the skin fresh by exfoliating physically and enzymatically.

    What products do you recommend for pigmentation issues?

    In addition to wrinkles or lines, uneven skin tone – dark spots, sun spots and pigmentation can also make the skin look a little old and less vibrant. Our Brightening Cream uses 3 carefully selected natural lightening ingredients that work together to gradually lighten sun damage and pigmentation.

    We recommend our Super Vitamin C Serum is an antioxidant serum that targets pigmentation and sun damage. It contains 25% of an oil-soluble form of Vitamin C, which makes it easier to be absorbed into the skin. The rest of the serum is made up of 25% Natural Vitamin E, another excellent antioxidant, and 50% Olive Squalane, a natural oil that mimics the oil younger skin naturally produces.

    For those looking to exfoliate, we created our Gentle Exfoliating Powder, a gentle, non-abrasive facial exfoliant designed to keep the skin fresh by exfoliating physically and enzymatically.

    How do antioxidants work?

    Happy you asked! One part of ageing is caused by "free radical damage". Free radicals are molecules that have become short of an electron. To become stable, free radicals seek out other molecules and can take an electron from them. This can cause cell damage leading to skin ageing, among other things. Supplying antioxidants to the skin helps mop up these pesky free radicals so they leave your cells alone. The difficult part is to ensure that the antioxidants get deep enough into the skin to function. That's why we choose the ones we use as they are known to be able to penetrate into the skin and get to work.

  • HAIR CARE

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    Why do you only make one shampoo?

    We get this one a lot. It may seem odd since shampoos usually seem geared to a specific hair concern like dry, oily, coloured, damaged (need we go on?) etc. But in our opinion, we don't think it's needed if you make a good shampoo, and hair just needs to be washed. And if you look closely you might notice that there isn't much difference in the ingredient listings anyway. It's kind of like pet food made specifically for indoor pets and outdoor pets (which is actually a thing) – not sure what difference this would make.

    Does your shampoo strip colour?

    When formulating our shampoo, we learned a lot in the process. "colour-lock Shampoo" is basically shampoo that is SLS-free and is not alkaline. Alkaline hair products open up the hair cuticle and leach colour out as well as make the hair feel squeaky (aka "clean"). Our Milk Shampoo is already SLS-free and a pH that is slightly acidic for the reasons mentioned above, so it's "colour lock shampoo" by nature, although we don't think it's an accurate description. "Damaged hair" shampoos are also usually just lower in sulphates so we've got that covered already.

    Will you ever bring out a shampoo bar?

    As much as we love less plastic packaging, unfortunately we aren't able to make these and keep in line with our ingredient philosophy. Also, natural shampoo bars by natural are alkaline and alkaline hair products open up the hair cuticle and make the hair feel squeaky (aka "clean") which we think isn't great for the hair long-term.

    I have dry / oily hair. Do you have a shampoo for that?

    A shampoo intended for oily hair has a higher concentration of cleansers than a dry hair shampoo because more cleaning is required. But you can achieve much the same result by just varying the amount of shampoo you use.

    Why do you only make one conditioner?

    It may seem odd since conditioners usually seem geared to a specific hair concern like dry, oily, coloured, damaged (need we go on?) etc. But in our opinion, we don't think it's needed if you make a good conditioner. If you look closely you might notice that there isn't much difference in the ingredient listings anyway. It's kind of like pet food made specifically for indoor pets and outdoor pets (which is actually a thing) – not sure what difference this would make.

    I have dry / oily hair. Do you have a conditioner for that?

    A conditioner intended for oily hair has a lower concentration of conditioning ingredients than a dry hair conditioner because less hydration is required. But you can achieve much the same result by just varying the amount of conditioner you use.

    Are your hair products made of milk?

    We aren't called MooGoo because our products are based on milk. Fresh milk in a shampoo or conditioner would go off and be smelly. Yuck! We do use Milk Protein in our hair care products because it helps protect hair fibres and revitalizes its natural protective layer. It's sourced ethically and sustainably from happy and healthy cows raised on a beautiful farm in New Zealand.

  • BODY CARE

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    Do natural deodorants work?

    The confusion here seems to be endless. The answer is, well it depends. In comparison to antiperspirant products, which just like the name implies are anti-perspiration, then no, ours doesn't work. The reason for this is because it's a deodorant, which means it deodorises. No natural deodorant is an antiperspirant because ingredients that stop you from sweating by clogging your sweat glands contain aluminum, and putting aluminum under your arms isn't exactly the most natural thing in the world.

    Whether a crystal, a paste, or a roll-on like ours, the effectiveness of a deodorant is how well it controls your smelliness. Specifically we use an alkaline formula to control odour-causing bacteria from throwing a party (no bacteria = no smell), but others like to use essential oils. We're just not that into smelling like a Tea Tree Forest, and essentials oils can sometimes sting the delicate, thin skin of the armpit. You will still sweat – a natural process, and one we prefer not to mess with.

    What's the deal with switching to natural deodorants?

    We often hear from customers who start using our natural deodorant after a long history of antiperspirant use. After a few days, some of them get in touch concerned that our deodorant doesn't work for them, but mostly they're just not used to sweating at all and think it's not working. Some of them even let us know that they became really smelly. While this sounds bad, it's actually a good thing. It means that your sweat glands are starting to detoxify themselves after being clogged up for so many years. Hallelujah! We found that there is a transition period of about 2 weeks as the body adjusts to the new glorious freedom of natural deodorant.

    Is the Tail Swat safe for babies?

    Absolutely! The best thing about our products are that they're suitable for use on all ages, including newborns.

  • BABY RANGE

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    Does the Mini Moo Bubbly Wash need to be washed off after use?

    Adding a pump or two into a bath would not require washing off. If using in the shower, we would recommend you use this under the water which would wash it off for you. Use it just like a regular body cleanser, only it leaves your skin super soft!

    Can I use MooGoo on a newborn?

    We get this question a lot. But the answer is YES! All of our products are suitable for newborns but we suggest you always patch test first to check for allergies to any natural ingredients.

    My baby accidentally ate some of the product, will they be ok?

    We don't recommend using our products as baby food, but if some is ingested you can rest assured that our products are made from 100% natural, edible ingredients.

  • SUN PROTECTION

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    How does sun protection work?

    There are two main types of sunscreens. Firstly, natural sunscreens that use Zinc Oxide or Titanium Dioxide as a physical barrier that reflect UVA and UVB away. The second type is "UV Filters" that absorb high energy UV radiation and emit low energy radiation. These are always synthetic, which is why we choose to use Zinc Oxide to provide natural sun protection.

    How does SPF rating work?

    A higher SPF rating requires a lot more sunscreen chemicals for diminishing returns. SPF 15 blocks 94% of UV radiation while SPF 30 blocks 97%, a 3% difference but a lot more ingredients that make higher SPF products feel thicker on the skin. SPF 15 will provide protection for 4 hours for someone who would normally burn in 15 minutes. SPF 30 provides protection for 8 hours of sun. The amount of protection in reality depends upon both the SPF rating and the thickness or amount which is applied.

    (The other way to look at this is that SPF 15 allows 6% of UV through, while SPF 30 allows 3%, so a reduction of 50%. It depends how you do the math.)

    Isn't Zinc normally white?

    Yes, Zinc Oxide would normally be white on the skin. We use a special type of Zinc Oxide that is made here in Australia that is dispersed within Jojoba Oil which helps make it clear and non-greasy.

    What are UV filters?

    These are various chemicals that absorb high energy UV radiation and re-emit it as low radiation. These are always synthetic, which is why we choose to use Zinc Oxide to provide natural sun protection.

    Should I wear sunscreen every day?

    This is a very personal choice and depends on a lot of things such as how much time you'll be spending outdoors in direct sunlight as well as your skin tone and tolerance of the sun. Personally we use sunscreen when we know we are going to be spending a lot of time outside, but on other days when we are just going into the office, we prefer to use one of our other non-SPF moisturisers, and we have a few. Bear in mind that up to 2/3 of Australians are Vitamin D deficient. Only around 15 minutes of sunshine is required 2-3 times a week for the average person to obtain correct amounts of Vitamin D.

    Where can I find out more about sunscreen?

    Sunscreens with SPF ratings over 15 are considered "therapeutic products" and so their safety or efficacy cannot be questioned. The way to get information is to spend 15 minutes doing your own research online to help choose the right sunscreen for you. Wikipedia, although not always accurate, has a very good page on sunscreen and well worth getting the facts. Try and read at least from half way down the page in you can.

    Do your sunscreen products contain nano particles?

    Our sunscreens do contain nano-particles. Any clear Zinc on the market is now classed as ‘nano-particles' BUT of different sizes. These have previously had a bad rap, however, the description of a nano-particle has since changed so they will not cause any harm. We use a standard Zinc Oxide with a median particle size of approximately .31 microns (this is 310 nanometres), with all particles between 0.25 microns and 0.35 microns. As a result, Zinc Oxide is nearly invisible when applied to the skin yet still offers both broad-spectrum UVA and UVB protection. This means none is absorbed into the bloodstream.

    Are your sun care products reef friendly?

    Absolutely! Our SPF products are proudly reef-friendly as we don't use any of the synthetic ingredients that are known to damage and harm coral reefs.

    What is the percentage of Zinc Oxide in your sunscreens?

    Our SPF 40 products contains 24.96% Zinc, and our SPF 15 products contains 19% Zinc.

    What is the youngest age sunscreen can be applied to?

    All of our sunscreen products are suitable for all ages, including children and newborns.

    What's the difference between the Cover up Buttercup SPF 15 and the Moisturising SPF 15 Day Cream?

    The Cover Up Buttercup and Moisturising Day Cream are similar, however the Day Cream has been designed as a face cream and the Cover Up Buttercup as an all over sun cream. The Moisturising Day Cream has added skin loving and effective ingredients such as Caffeine and Niacinamide (Vitamin B3).

    How often do I need to re-apply sunscreen products?

    Believe it or not, but the answer is NEVER! As long as our sunscreen is on the skin it will continue to reflect the UVA and UVB rays constantly, without breaking down or wearing out. You will only need to re-apply our sunscreen if it is physically rubbed off. Other commercial and chemical sunscreens need to be reapplied because the UV rays actually wear out the chemicals over time and the sunscreen will stop working within a couple of hours.

  • OILS & SERUMS

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    Why is it important to keep oils protected from light and air?

    Exposing an oil to oxygen and light can increase the amount of bacteria that reaches and contaminates the oil, causing them to lose their antioxidant properties. That's why we pack our oils and serums into airless and lightless pump bottles instead of droppers to keep them protected.

    Do serums go underneath or on top of moisturiser?

    Serums go directly onto the clean skin, under your moisturiser. Apply directly to the skin after cleansing and allow it to soak in for a few minutes before following with your favourite moistures. We have a few.

     

    How often do the serums need to be applied?

    For best results, use your serum every night before bed before you apply your moisturiser.

    Is this a face serum or an eye serum?

    We like to keep things simple even if marketing can sometimes tell us otherwise and get us to believe we need a different product for every part of the body, and even different parts of the face. All of our serums are made for your skin so rub it on whenever you like on your face and around the eye area. Feel free to use it on your body as well, we don't discriminate.

    Are serums safe to use around the eye area?

    Our serums are safe to use around the eye area, however we don't think it will not feel great on the eyeball, so avoid contact with eyes. If product gets into your eye, simply rinse out with water. If using an oil, they do heat up to body temperature and can spread out across the skin. We recommend applying the serum to the orbital bone around the eye, not directly on the eyelids.

    How do antioxidants work?

    Happy you asked! One part of ageing is caused by "free radical damage". Free radicals are molecules that have become short of an electron. To become stable, free radicals seek out other molecules and can take an electron from them. This can cause cell damage leading to skin ageing, among other things. Supplying antioxidants to the skin helps mop up these pesky free radicals so they leave your cells alone. The difficult part is to ensure that the antioxidants get deep enough into the skin to function. That's why we choose the ones we use as they are known to be able to penetrate into the skin and get to work.

  • CLEANSERS

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    How do I use the Oil Cleansing Method?

    Simply massage oil into the skin. The longer you do this, the better as it allows the oil to penetrate deeper into the pores and dissolve old oil that can be clogging your pores. It's also a great excuse for a face massage which feels really nice too. Wet your hands with water and massage again to emulsify the oils, then rinse off with water. For an extra deep clean, after oil has been massaged into the skin, soak a wash cloth in hot water, wring out and place on face to steam out built up impurities. This will help pores open up and allow the oils to penetrate further. Rinse with water or wipe face clean with wash cloth. Follow with your favourite serum and moisturiser (such as our Night Cream) for a complete night time skin care routine.

    Why don't we make different cleansers for different skin types?

    It may seem odd that we only make 1 formula of our Oil Cleansing Method for all skin types since many companies offer different ones for oily, dry, normal and combination. In our opinion, we don't think it's needed if you make a good cleanser. If you look closely you might notice that there isn't much difference in the ingredient listings anyway. It's kind of like pet food made specifically for indoor pets and outdoor pets (which is actually a thing) – not sure what difference this would make.

    A cleanser intended for oily skin has a higher concentration of cleansers than a dry skin cleanser because more cleaning is required. But you can achieve much the same result by just varying the amount of cleanser you use and wash twice if needed.

    Why don't you make a face wash?

    We get this one a lot. It may seem odd since many companies offer different products to clean your face than to clean your body. But in our opinion, we don't think it's needed if you make a good cleanser, and skin just needs to be washed. Face cleansers formulas should be gentle, not remove too much oil and not contain synthetic ingredients that can irritate the eyes. That's exactly what our Milk Wash is. A regular body cleanser tends to be a bit stronger detergents and remove more oil from the skin. But why should the face get all the love?

    We like to keep things simple even if marketing can sometimes tell us otherwise and get us to believe we need a different products for every part of the body. This was is made for your skin so use it whenever you like on your face and body, and hands and feet too, we don't discriminate.

    Are you cleansers safe for lash extensions?

    The Milk Wash is great for lash extensions. It has the same irritation score as water and uses a combination of gentle natural cleansers. Oils can break down the glue used, so steer clear of any oil-based cleansers like our Oil Cleansing Method on the eye area whilst you've got lashes on.

  • DENTAL RANGE

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    What ingredients do you avoid when making a toothpaste?

    There's lots of things you won't find in this toothpaste (or any of our other products) because they were all formulated for family members and close friends. This includes Sodium Lauryl Sulphate, which is a synthetic detergent derived from petroleum, but is commonly found in commercial body washes, shampoos and even toothpaste. We don't think putting the stuff that goes into our cars in our mouths is the healthiest thing we can do.

    We also don't use any synthetic preservatives such as Parabens and Phenoxyethanol, although they're pretty common too, including with a few brands that claim to be natural (you know who you are!). We avoid a lot of other things too, such as Triclosan, an ingredient that is banned from being used in soaps products in the USA, but is still found in Toothpastes. There are many more, but way too many to list here. Take a look at the ingredient listing on your toothpaste at home. You may be surprised, even shocked to see what you'll find.

    Why doesn't your toothpaste foam as much as the other brands I'm used to?

    For those new to natural toothpaste, you may find it a little different to the main commercial brands. Just like shampoo and wash products, toothpaste often contains Sodium Lauryl Sulphate. Natural cleansers don't hold their foam as long as synthetic detergents like SLS, but we think they are superior and much better for you and the environment. Considering how much toothpaste we swallow, and children often swallowing it all, we think this small compromise is worth it. This just means a little bit more elbow grease needed to get the foam going, but all that brushing will actually leave you with cleaner teeth.

    Why doesn't your toothpaste taste as minty as the other brands I'm used to?

    Many people seem to be, dare we say addicted, to the strong, artificial minty flavour burst of commercial toothpastes. We trialed so many formulas to try to replicate this as best we could with natural ingredients, and we think we come pretty darn close.

    What is Calcium Hydroxyapatite?

    "Nano-hydroxyapatite is a revolutionary material with a wide use in dentistry. With regard to restorative and preventive fields, nano-hydroxyapatite has remarkable remineralizing effects on initial lesions of enamel, certainly higher than traditional fluorides used until now for this purpose. Nano-hydroxyapatite is, in fact, a better source of free Ca, and this is a key element as regards the remineralization, the protection against caries and dental erosion." – A Journal of Odonontostomatologia Sciences

    Is Your Hydroxyapatite Vegan?

    Yes. Although our bones and eggshells have a lot of Hydroxyapatite, this is not our source. The only non-vegan ingredients in any of our products are Fresh Milk (used in our Fresh Milk Cleansing Bars), Milk Protein, Honey and Beeswax. For those into chemistry, it's made by mixing CaHPO4 with CA (OH)2 and then dissolving it in alcohol and the remainder is Hydroxyapatite. It's then milled to the correct size.

    What shape are the Hydroxyapatite Particles?

    This question comes about as a result of a paper that questions the safety of needle shaped Hydroxyapatite. Our Hydroxyapatite is not needle shaped. Below is the shape of the particles as seen under a microscope.

    What ingredients do you avoid when making a mouthwash?

    There's lots of things you won't find in this mouthwash (or any of our other products) because they were all formulated for family members and close friends. For those new to natural mouthwash, you may find it a little different to the main commercial brands. A lot of them out there contain alcohol-based ingredients that kill bacteria in the mouth, but can also be quite damaging, especially if you have sensitive teeth or gums.

    We think the ingredients we use are superior and much better for you and the environment. Considering how much mouthwash we swallow, and children often swallowing it all, we think this small compromise is worth it. There are many more ingredients we don't use, but way too many to list here. Take a look at the ingredient listing on your mouthwash at home. You may be surprised, even shocked to see what you'll find.

    Why doesn't your mouthwash taste as minty as the other brands I'm used to?

    Many people seem to be, dare we say addicted, to the strong, artificial minty flavour burst of commercial mouthwash. We trialed so many formulas to get something that tasted good, but don't expect it to taste the same as other commercial brands you may have tried. We think it tastes good but keep in mind that it does contain essential oils and might not be your cup of tea. We did include a natural flavour and Stevia to make it taste good. We like it and hope you do too.

    Have you changed the Moothpaste formula? It no longer says Teeth Whitening.

    We've been working hard to get this formula just right. We know how much everyone loves the minty taste of toothpaste and that's something we didn't want to compromise on, so we think we've made our best version yet. Once we were done updating what's on the inside, we updated the outside too and gave our Moothpaste a whole new name and look. We've changed the name to Moothpaste – Fluoride Free, instead of Moothpaste – Teeth Whitening, but our formula hasn't changed in this regard. The formula still contains the same amount of Sodium Bicarbonate to help scrub the teeth and keep them clean and white. The abrasive rating or our formula (RDA) remains below 100, keeping it in a safe range for those with sensitive gums and receding issues.

  • ENVIRONMENTAL

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    Can you use less plastic?

    Like any thinking person, what we are collectively doing to the environment scares us. Up to 12 million tonnes of plastic enters the oceans each year! We get a lot of suggestions from customers asking us if we can swap our packaging to be made of different materials. The problem is that glass is not usually practical in the bathroom and requires more energy to make and transport. Refillable pouches are not usually recycled as they are laminated with different layers and need to be taken to a soft plastic recycling facility, which rarely happens.

    Recycling plastic back into cosmetic bottles requires more energy, detergent and bleaching as they are sorted and then cleaned before re-moulding, again using heat. So, our solution for now is to take plastic offcuts and rejects from manufacturers that would have otherwise gone to landfill, and these are re-moulded into our bottles. Of course, they are all recyclable at end of life. Usually recycled plastic goes to making things like furniture or flooring, not new personal care bottles. For our tubes, we use virgin plastic for the layer that is in contact with the product, and recycled plastic for the outer layers. But let's not forget what's in the product and how that breaks down in the environment. There are a lot of ingredients we can't use because they don't break down quickly in the environment. This includes Silicones, SLS, many types of UV filters used in sun protection, Benzoates etc. All consumption has an impact, but we make the best choices we can, with the environment in mind. Check out more about our environmental initiatives here.

    Why do you use plastic packaging and not glass?

    Glass is certainly a great packaging option when reusing and recycling around the house, however, in Australia the Glass Recycling industry is non-existent. Whilst we hope to see this change very soon, right now it's cheaper to buy glass from overseas rather than to buy recycled glass locally. Sadly, glass bottles are just being piled up in landfills at the moment.

    What are your tubes made of?

    The tubes are actually made from a 5 Layer PBL plastic. This is a mix of both HDPE and LDPE (High Density & Low Density Polythene) but is mainly LDPE. Our tubing is fully recyclable and classed as a number 4 plastic. It can be placed in any curb side recycling bins.

    Do your products contain micro-plastics?

    No, certainly not. Micro-plastics are usually made from polyethylene, nylon and polypropylene, we do not use any of these ingredients.

    Can I send my bottles back? Or do you offer refills?

    We offer monthly refills from our Head Office on the Gold Coast (more info on our Facebook!). We're also working towards having refill stations in other cities too – stay tuned! Unfortunately, we are not able to accept bottles to be refilled by mail due to the possibility of bacterial contamination.