What is MSM?
Methyl-sulfonyl-methane (MSM) is a natural source of organic sulphur. Think of it as the glue that holds together our amino acid chains, aka the building blocks of all tissues. We love this mineral not only because it’s naturally abundant in the human body, but because when applied in a moisturiser, it benefits all skin types in so many ways. Its anti-inflammatory and anti-bacterial properties help skin prone to conditions like eczema, psoriasis, dermatitis, rosacea, acne and dryness, or even if you’re just a little on the sensitive side.
Can I use this moisturizer when my skin flares up? Or do you recommend something else?
This moisturizer can be used any time, when your skin is behaving and also when it’s having a breakdown. When times are tough, we recommend using this in conjunction with our Irritable Skin Balm to soothe and moisturize the skin. Apply the Irritable Skin Balm first to the affect areas and allow it to soak in for 2 minutes. Then apply the Soothing MSM Moisturiser over top and anywhere else you like.
What ingredients do you avoid when making a moisturizer?
There're lots of things you won't find in our creams (or any of our other products for that matter) because they were all formulated for family members and close friends, and we wanted the best for them. In turn, we want to provide the best quality ingredients and products to all! We steer clear of ingredients like Paraffin and Mineral Oils, which are derived from petroleum but are commonly found in commercial moisturisers like Sorbolene. We don’t think putting the stuff that goes into our cards on our skin is the healthiest thing we can do. We much prefer natural, skin-friendly oils because they provide your skin with soothing hydration and natural nourishment you won’t get from the likes of petroleum jelly.
We also don't use any synthetic preservatives such as Parabens and Phenoxyethanol, although they're still pretty common, even by a few brands that claim to be natural (you know who you are!). We avoid a lot of other things too, but there are way too many to list here. Instead, we just stick to natural and effective ingredients for healthy skin.
My cream isn’t white. Does this mean it’s gone bad?
You may notice that your cream isn’t bright white, or that it changes colour slightly over time. This is because we use natural ingredients which are often rich in colour and can change the colour of a cream after it's mixed in. Although people generally expect a cream to always be white, we choose not to use any bleaching ingredients to keep them white. So, don’t be surprised if your cream changes to a light tan, pink or grey colour over time, it's not a bad thing and is perfectly fine to use (always check expiry dates)! It’s also good to note that the colour of your cream may also vary slightly from tube to tube, or bottle to bottle.
Are your moisturizers made of milk?
We aren’t called MooGoo because our moisturizers are made of milk. If you think about it, putting any meaningful amount of fresh milk into a cream and putting it on a shelf in a store for a while would not end well – yuck! We do use ethically and sustainably sourced Milk Protein from a credible Australian supplier in some of our skincare products because research has found that it helps to increase skin elasticity by up to 20%.
Why is there fragrance in your moisturizers?
We’ve toyed with the idea of not adding fragrances to our products, but the overall response from our customers is that they prefer our moisturisers with a subtle fragrance. Since we use natural ingredients, they can often come with a natural scent which can affect how the cream smells. This isn’t a bad thing, but it’s not always a smell that people expect a cream to smell like. For example, we use Hops Extract as a natural preservative system in many of our formulas and it comes with an earthy scent. While we don’t mind it at all, it can be a big change from overpowering fragrances used in other moisturising products. We think that adding a bit of fragrance to our moisturisers gives them a pleasant scent that works well with the other natural smells of our natural ingredients.
Aren't fragrances irritating to sensitive skin?
Since we make our products for people with sensitive skin, we had to make sure that the inclusion of any fragrance wasn't going to compromise their gentleness. The main concern with most fragrances is that they’re often made with phthalates. Of course, we don’t use these in our formulas because they’re well-known to be irritating to the skin, often causing dryness and itching. Instead, we sourced a proprietary blend of non-irritating, hypoallergenic fragrances that are suitable for even the most sensitive skin. Each part of this fragrance blend is below the EU’s allergy threshold, and we have used it in many of our products for years now without any reactions. Doing this sounds a bit counter-intuitive because most products on the market for sensitive skin are ‘fragrance-free’. But we wanted to break the mould and cast aside that stereotype to prove that gentle products can still smell nice, if they’re made with gentle fragrances.
I see fragrance listed in the ingredient list, what is it exactly?
When it comes to fragrance, in the past we tried to keep our products fragrance-free as many of our customers were allergic to them. At the same time, the overall response from our customers is that they prefer our moisturisers with a subtle fragrance. To do this, we had to make sure that the inclusion of any fragrance wasn't going to compromise the gentleness of our formulas.
The main concern with most fragrances is that they’re often made with phthalates. Of course, we don’t use these in our formulas because they’re well-known to be irritating to the skin, often causing dryness and itching. Instead, we use a blend of non-irritating, hypoallergenic fragrances that are suitable for even the most sensitive skin. Each part of this fragrance blend is below the EU’s allergy threshold, and we have used it in many of our products for years now without any reactions. The fragrances we use are proprietary blends from a company we work with, so unfortunately, we cannot reveal their exact details. Think of it as our top secret, reaction-free recipe!
Are your moisturizers suitable to use on the face?
The answer is a bit of yes and a bit of no. In general, most generic body moisturizers are made with very average ingredients to make skin feel smooth and cover a large area (skin is the largest organ). They can also be quite heavy and greasy, so not the most ideal to wear on your face or under makeup and can leave you with some serious face shine. BUT, if your body moisturizer is made with high-quality, skin-friendly, natural ingredients like ours are, then YES, they’re absolutely suitable for use on the more delicate skin of the face. The natural oils will sink into the skin rather than sitting on top of the skin like some synthetically derived ingredients can. This means our moisturizers are non-comedogenic, meaning they won’t block your pores.
I can’t seem to get all of the product out of the bottle with the pump? Why is this happening?
Based on requests from the Herd, we created larger sizes of our moisturizers as we know that when you love something, you often want to buy in bulk. Larger sizes are better value for money, use less plastic and you can get more ‘Goo in one go. When it comes to products with higher viscosity (thicker in nature), it can be harder for them to be dispensed through a pump system when the product is running low. This means that you might not be able to access every last drop with the pump provided. To get your hands on the last bit of product in the bottle after it can no longer be pumped, simply turn the bottle upside down and allow the product to make its way to the top of the bottle with the help of gravity. Now when you unscrew the cap, the product will be there ready for you to use and enjoy as needed. We use bottles with pump tops instead of jars as we find this to be a much more sanitary delivery system.
What does "Dermatologically Tested" mean?
You may have seen the term “Dermatologically Tested” on lots of products before, but did you know there’s not an actual definition or regulation for this term? Because that didn’t sit right with us, and because our aim is to make products for people with really sensitive skin, we decided to send a bunch of them off to be tested in an independent lab on 54 people who reported having sensitive skin. The results were given on a scale of 0 to 5 with 0 being no irritation or redness and 5 being a reaction. We’re happy to report that other than one person who had a reaction to the adhesive on the patch and another who found the patches painful to remove, all subjects reported 0 for redness and irritation for all the products we sent for testing. To check out the full report and summary of the test we did on this product, click here.
SAVE 
SAVE 
SAVE 
SAVE